Order Confirm 

Immediately after your order is placed, an Order Confirmation email with a summary of your order as well as your shipping and billing details will be sent to you.Many countries have reduced flights because of COVID-19, your packages maybe take longer to deliver as normal, but we will do our best to ship your order earlier. We beg for your understanding.

Order Processing

Once your order is confirmed, your items will be prepared for shipping. Most items take 1-3 business days to be processed while some may take up to 6-10 business days. While we work hard to ensure your order is prepared for shipping as quickly as possible, some items may have longer processing time due to low product availability. In such circumstances, you will be notified by email of the delay.

Shipping

Please note that Express Shipping requires a street address in English and a contact number as delivery cannot be made to P.O. Box addresses.

Due to longer customs clearance times experienced, e.g. due to more stringent security checks, please be advised that Standard Shipping time may be affected.

Orders cannot be delivered to military addresses (APO, FPO, DPO), Argentina, Bahrain, Burkina Faso, Burundi, Central African, Chad, Comoros, Congo (Kinshasa), Congo(Democratic Republic), Cote D'lvoire, Cuba, East Timor, Ecuador, Equatorial Guinea, Eritrea, French Guiana, Gabon, Georgia, Guernsey, Iraq, Jersey, KOREA.DEMOCRATIC PEOPLES REPUBLIC OF, Laos, Lesotho, Liberia, Marshall Islands, Martinique, Nauru, Netherlands Antilles, Nigeria, Reunion, Saint Lucia, Samoa, Sierra Leone, Somalia, ST. HELENA, Togo, Uruguay, Zimbabwe, Barbados, Bonaire, Botswana, Costa Rica, French Polynesia, Grenada, India, Kosovo, Libya, Malawi, Mayotte, NEVIS, Niue, Northern Mariana Islands, Palau, Panama, Papua New Guinea, Solomon Islands, Somaliland, ST. EUSTATIUS, ST. MAARTEN, Tanzania, Venezuela, VIRGIN ISLANDS.(UK), Zambia. For US territories, please provide an alternative address. For customers in Puerto Rico, please state Puerto Rico in the country section instead of state or province.

Shipping method can be selected at Checkout.

Note:
If you need to modify the order, it may result in the order amount not meeting the previous shipping standards / coupons usage conditions, which may result in a reduction in the refund amount.
Before modifying the order, the customer service will send you a confirmation message, and we will process the order after receiving your confirmation, so please reply as soon as possible.

WORLDWIDE SHIPPING

Delivery

Once your order is shipped, you will receive a Shipping Confirmation email with details about the items in the package as well as a tracking number and a link to the shipping company website. To track your package, simply click onto the link provided. You can also track the status of your shipment on your Overski user account. 

Please note that sometimes it takes the shipping company some time to update the status of the shipment and your tracking link may not work immediately. In the event of any unsuccessful delivery, you will also be notified by e-mail.


If you don't receive your order, please contact us within 6 months after placing the order.

 Custom Tax or Duty

Normally, customers are not assessed any additional duties or taxes via Standard Shipping. However, sometimes customers may be required to pay tariffs on their purchases. If there are any custom duties or taxes levied, we can refund 50% of the tariffs. Please keep the receipt of the payment and contact our customer service by submitting a ticket. 

Contact Us

If you have any further questions, please contact our customer services at service@overski.com

If you are not 100% satisfied with the items you received, Online purchases made through overski.com can be returned or exchanged within 30 days from the delivered date. Note that overdue requests may not be accepted. 
 

What is your Return & Exchange Policy? 

1. Flash sale, Babydolls&Chemises, Bustiers&Corsets, Teddies, Bras&Bra Sets, Panties, Shapewear, Stockings, Nude Bra, Special offer, Jewelry are not covered by warranty and non-returnable.
2. All return/exchange items must be returned unworn, undamaged, unwashed, and with all the original labels attached in original packaging. If not, the buyer is responsible for all incurred fees and there will be no refund.

3. Any address on the parcel is not approved return address, and we don't accept the returned package without authorized return address from customer service representative. 
4. For the returns, No signature required! Please do not add signature service otherwise we are highly likely not to receive it and this will delay your refund progress.
5. Please also do not mail any envelopes to the return address for inquiry. We will discard the letter automatically. The best way to communicate and solve problems is to contact us by email. Our contact method is:service@overski.com.

Order Cancellation

If you want to cancel the order, please contact us (service@overski.com) and provide your order number and state the reason.

• For orders that need to be canceled but have not been shipped, we will offer a full refund.
• We will NOT accept order cancellation request if the orders have been shipped. Please apply for a return after receiving the package.
• Generally, you will receive a refund within 5 to 15 business days. (If no refund is received within 30 days, please contact us via email)

Return/Exchange Process

• All return/exchange items must be returned unworn, undamaged, unwashed, and with all the original labels attached in original packaging. If not, the buyer is responsible for all incurred fees and there will be no refund.
• Items can be returned or exchanged within 15 days from the delivered date. Note that overdue requests will not be accepted.
• Return/Exchange shipping fees are at the customer's own expense.(include order's shipping fee)
• We do not accept returned items that were sent back directly without notifying us first.

Step 1: Please email our customer service representatives at service@overski.com to get a return authorization and return address, stating your order number and reason for return.

Step 2: After receiving your email with the exchange/return request, our customer service representatives will send the exchange/return instructions back to you via email. Please follow the instructions to process the exchange/return. 

Step 3: You will receive the refund within one week or have an exchange order processed after we receive your package. We'll email you once processing your refund or exchange and the refund will be issued to your original payment method. Generally, you will receive a refund within 5 to 15 business days. (If no refund is received within 30 days, please contact us via email)

Note:
1. Overski is not responsible for missing, damaged, or packages lost in return transit, you can contact shipping company for a claim.

2. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non- Overski products. We can’t refund until you contact shipping company to return to correct address or return correct products.

Contact Us

If you run into any issues, feel free to drop us an email at service@overski.com